How to take the perfect photo

The better the photo, the more your portrait looks like them. Here's what works.

Like this — Like thisEye level, face in focus, both eyes and ears visible, soft daylight.

Too far away — Too far awayGet close. Their face should fill most of the photo.

Blurry — BlurryWait for a still moment, or use burst mode and pick the sharpest.

Too dark — Too darkMove near a window. Avoid flash and night shots.

Use the original photo from your phone, not a screenshot.
Make sure nothing covers their face: no hands, toys or glasses.
For a two-pet portrait, send one clear photo of each pet.
Not sure? Upload it anyway. We'll email you if it won't work.